iPhone or iPad not showing up?
Work through these in order.
- Unlock the device. When it asks whether to trust this computer, tap Trust and enter the passcode. Connecting your iPhone walks through the first pairing.
- Plug the cable into a USB port on the PC itself, not a hub. Use a cable that carries data, not a charge-only one.
- The first time you plug in, give Windows a minute to install Apple's USB driver. If Windows Update is blocked on your PC, install the free Apple Devices app from the Microsoft Store instead.
- Restart the PC, then plug the device back in.
- If you use Wi-Fi sync, try the cable instead.
Still stuck? In ScribeHold, open Support, save a support bundle, and email it to support@scribehold.com.