Support
Email support@scribehold.com and I’ll get back to you within a business day. It’s me reading it, not a queue, so tell me what your PC did and what you expected instead.
Guides
New to ScribeHold? Start with Connecting your iPhone, which covers USB and when Wi-Fi works instead.
Came from Windows Phone Link and can’t find your older texts? Phone Link doesn’t show old iPhone messages, and here’s why explains it.
What ScribeHold does not do is the honest list of its edges.
Troubleshooting
Common questions
Why does my iPhone ask for a passcode every time?
Since iOS 16.1, Apple asks for the passcode every time. That prompt comes from your iPhone, not from ScribeHold, and nothing on your PC can skip it. It annoys me too.
Do I have to plug my iPhone in every time?
Not once Wi-Fi is set up. Turn on Wi-Fi in Settings, then plug the phone in once more. After that ScribeHold reads it daily on the same network while the PC is on. Apple still asks for the passcode.
Does ScribeHold work with encrypted backups?
Not yet. If you set a backup password, the run will fail. Turn encryption off before your first run.
What does ScribeHold keep, and what does it throw away?
ScribeHold keeps your messages, attachments and contacts, and discards everything else as it goes. Your messages on the iPhone are not changed, and nothing is uploaded. See Privacy.
Can I restore my iPhone from ScribeHold?
No. ScribeHold copies your messages so you can read, search and export them, and it cannot put anything back onto a phone. Use iCloud or Finder to back up the device itself.
How do I cancel?
Any time, two ways. Go to My Account for a secure link, or email support@scribehold.com from the address on your purchase and we will cancel it for you. Cancelling stops future renewals; access continues through your current billing period.